Amazing
Technical
Support!
We answer most email within 1 hour!
Phone support is for Jupiter iO accounts only.
Please email us to request our toll-free number.

Learn at your own pace with this series of free
training videos. Each video covers a single topic
in 2-9 minutes.

Search or browse help topics.

Everything you need to know to get started.

Professional Development
We provide on-site training or web-based training for your whole staff or train-the-trainer.
Please contact us for training pricing and availability. We offer the following sessions tailored
to your school's grading practices and needs:

Basic Teacher Training
•  Grade scales
•  Categories & weights
•  Grading preferences
•  Assignments
•  Input scores
•  Override grades
•  Post homework & files
•  Seating charts
•  Attendance
•  Behavior log & referrals
•  Comments for report cards
•  Grade reports
•  Email to students & parents
•  Preview what students &
parents see online
•  Shortcuts & best practices

Advanced Teacher Training
Once teachers are experienced with
the basics, we offer a second session
for more advanced tools:
•  Submitting & grading homework
files online
•  Grading essays online with
inline comments (Juno Docs)
•  Rubric grading charts
•  Benchmark tests for schoolwide
analytics
•  Curving grades
•  Lesson plans
•  Online discussions & surveys
•  Tracking textbook inventory
•  Substitute teacher plans
Admin Setup
Get the school year set up
quickly and correctly:
•  Staff accounts
•  Students
•  Courses
•  Sections
•  Grading periods
•  Bell schedules
•  Learning standards
•  Attendance
•  Discipline & referrals
•  Generate reports
•  State reporting
•  Security restrictions
•  How to troubleshoot
teacher questions
•  Best practices to get
students & parents online
•  Best practices to avoid
critical errors

Online Testing
How to make and use Juno Pods:
•  Online tests, quizzes &
district benchmark exams
•  Interactive lessons & exercises
•  Add images, audio, video,
math notation
•  Align questions to standards
•  Analyze student results
•  Share curriculum with
other teachers
•  Lockdown browser to
prevent cheating
Jupiter consistently has the most responsive and receptive tech support of any tech company I deal with.
David Hollander
Williamsburg Preparatory HS, NY

"Wow!" You guys are not only great, but fast! One of the biggest benefits of Jupiter is the EXCELLENT customer service!!
Melissa Mano
Kalaheo High School, HI

You actually fix minor issues quickly, give customers feedback, and listen to the customer to make your product/services better.
Justin Hall
Rancho Cucamonga Middle School, CA

Your tech support is the quickest in the world! You run an amazing company!
Meir Muller
Columbia Jewish Day School, SC