Support Center

Help Guide — Browse topics or search for keywords.

Quick Start Guide — Everything you need to know to get started.

Video Tutorials — Learn at your own pace with this series of free training videos.
Each video covers a single topic in 7 minutes or less, so it is easy to learn.
Or view recordings of our Jupiter AP webinar series.

Know iO — Index cards to quickly learn our recent new features:
Assignment Turn In Box
Mark Papers Online with Juno Docs

Professional Development — We provide on-site training or web-based training for your whole staff or train-the-trainer.
Please contact us for training pricing and availability. We offer the following sessions tailored to your school's grading practices and needs:

Basic Teacher Training
•  Grade scales
•  Categories & weights
•  Grading preferences
•  Assignments
•  Input scores
•  Override grades
•  Post homework & files
•  Seating charts
•  Attendance
•  Behavior log & referrals
•  Comments for report cards
•  Grade reports
•  Email to students & parents
•  Preview what students & parents see online
•  Shortcuts & best practices

Advanced Teacher Training — Once teachers are experienced with the basics, we offer a second session for more advanced tools:
•  Submitting & grading homework files online
•  Grading essays online with inline comments (Juno Docs)
•  Rubric grading charts
•  Benchmark tests for schoolwide analytics
•  Curving grades
•  Lesson plans
•  Online discussions & surveys
•  Tracking textbook inventory
•  Substitute teacher plans
Admin Setup — Get the school year set up quickly and correctly:
•  Staff accounts
•  Students
•  Courses
•  Sections
•  Grading periods
•  Bell schedules
•  Learning standards
•  Attendance
•  Discipline & referrals
•  Generate reports
•  State reporting
•  Security restrictions
•  How to troubleshoot teacher questions
•  Best practices to get students & parents online
•  Best practices to avoid critical errors

Online Testing — How to create Juno Pods:
•  Online tests, quizzes & district benchmark exams
•  Interactive lessons & exercises
•  Add images, audio, video, math notation
•  Align questions to standards
•  Analyze student results
•  Share curriculum with other teachers
•  Lockdown browser to prevent cheating